Refund policy

All sales are final.

That being said, our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right. Please email katieferrellwoods@gmail.com to start the conversation.

We will discuss any further action from there.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like digital downloads, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we also cannot accept returns on sale items or gift cards.

Refunds
If your experience warrants a refund, we will notify you of the steps needed to ensure your order is made right. If more than 15 business days have passed since we’ve approved your return, please contact us at katieferrellwoods@gmail.com.